what is your cancellation/refund policy ?

Refund/ Cancellation policy 

User agrees there shall be no refund/cancellation post “Validity” of Service Receipt.

If your service receipt (voucher) specifically provides cancellation facility, then:

  1. All cancellation if permitted will be charged a processing fee. 10% of your voucher purchase value will be collected as processing fee and remaining amount will be credited to your account (to the mode of payment used by you - debit/credit card) as per our policy. 
  2. Such service receipt (voucher) can be cancelled within 7 days from the date of purchase. 
  3. User agrees that there shall be no refund/cancellation after 7 days from the date of purchase of service receipt and post “validity” period of the services receipt, in both the cases the user will forfeit the full value of the amount paid toward purchase of service receipts. 

We may cancel a Service Receipt if the Service is not available for any reason. We will notify you if this is the case and refund the payment that you have made;

In an event where User makes a table reservation to redeem the Service Receipt at a Merchant, the cancellation of the table reservation shall be possible before 24 hours for the same reservation; henceforth it shall be treated as redeemed even though Service Receipt still has Validity. 

If the cancellation was made as per our policy and the site has accepted your cancellation, we will refund the service receipt value after deducting the processing fee within 14 days from the date of acceptance of such cancellation. 

In the unlikely event that the participating Merchant delivers a wrong item, User has the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the participating Merchant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. User has the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue and payouts for the same has to be settled directly with the participating Merchant.

What is Livzada.com ?

livzada.com is driven by passion for “getting more out of life” and inspired by the blessing of “live long..happily” which every mother in India bestows on her child, wanting the very best for her children.

We believe in getting out and enjoying life in the company of friends and family and we know good things in life get better when it’s shared.

At livzada.com we search for partners who offer great recreational activities, services, food and beverage experiences and bring their offerings to you at special price with discounts and offers. So you can have awesome time & not worry if it’s going to cost you a lot.

How long do I have to wait to use my vouchers once I've purchased ?

You can use most of the vouchers immediately upon purchase. Please ensure to call the outlet, so that you can make a resevation before you arrive at the outlet or if you have time at hand, use our reservation tool available at livzada.com 

How does livzada work ?

Buying and Using livzada.com offer and voucher is actually "child’s play"

1. Log on to livzada.com

2. Browse through various offer and deals as per your choice of outlet category

3. Choose the outlet and the offer you like

4. Provide your details, make payment

5. Vola!! That’s it, you will receive your livzada.com voucher, which you can now go and redeem at the outlet with in the indicated validity period.

6. You will need to make reservation before you visit either by phone or via our website ( will send you your log in credential too) , so that when you arrive at the property, their no rush or holiday because of which you are unable to redeem the same.

Outlet categories:

  • Dining: a) Fine Dine, b) Café and c) Lounge (with or without alcobev) offering best food and beverage deals, packages that suits you and your kids. 
  • Day Activities: Packages from best play activity centers, special activity programs from professionals and institutes, offering short day activities that are not just lots of fun but also offer learning to you kids.
  • Wellbeing: Parenting can be stressful, but finding a place that helps you relax adds to you stress too, let us resolve that. We offer curated packages that will let the tired moms and dads to relax and unwind. For the kids we have created special services aimed at enhancing their health, mental abilities and relaxation. 
  • Special Events: Events that are BIG, created to deliver maximum fun and learning for kids and bring the families together to celebrate love and take home mega prizes and trophies. 

Do i need to mention livzada when redeeming or booking reservation ?

Yes, please mention that you are a livzada customer when booking your session.